Momentis Group Pty Ltd (ABN 74 166 142 427) (Momentis) is committed to ensuring your privacy through compliance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This privacy policy details how Momentis collects, uses, stores and deals with personal information.

What personal information do we collect, use and disclose?

Momentis, in the course of conducting its business collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, business and home phone numbers.
Momentis only collects personal information that is reasonably necessary for one or more of Momentis’s functions or activities.
Momentis only collects sensitive information¹ if it is reasonably necessary for Momentis’s functions or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.

How does Momentis collect the information?

Collection of personal information by Momentis is only done by lawful and fair means.
Momentis collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and attendance at events.
Momentis will always take reasonable steps to ensure individuals are aware of (amongst other things) the facts and circumstances of collection, the purpose of collection and information about Momentis’s privacy policy.

What does Momentis use personal information for?

Momentis will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.
Where Momentis uses personal information other than for the Primary Purpose, Momentis does so in accordance with the Privacy Act and APP 6.

Direct Marketing

Momentis engages in direct marketing of its products and services from time to time.
Momentis only uses personal information for direct marketing in circumstances where Momentis has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from Momentis (for example, where an individual has signed up to receive direct marketing material from Momentis).
Momentis offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.

Access to and accuracy of personal information

Momentis takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.
You have the right to ensure that your personal information which is held by Momentis is accurate. To make a request to access and/or correct your personal information, please contact Momentis’s Privacy Officer using the contact details provided below.
While Momentis will always endeavor to give access to personal information free of charge, Momentis reserves the right to charge individuals for access to personal information to cover costs associated with:

• searching for, locating and retrieving personal information and deciding which information to provide to the individual;
• using an intermediary; and
• reproducing and sending the information.

Momentis is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact Momentis’s Privacy Officer using the contact details provided below.

Security of personal information

Momentis takes all reasonable steps to ensure that information held by Momentis is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.
Momentis stores and secures all personal information via a third party data storage provider. Momentis will make all reasonable endeavours to ensure the storage provider is compliant with the APP’s.

Destruction and de-identification of personal information

Momentis will take reasonable steps to de-identify or destroy personal information when it is no longer needed by Momentis except where the information forms part of a Commonwealth record or Momentis is required, by law or a court/tribunal order, to retain the information.

Anonymity and pseudonymity

Individuals have the option of dealing anonymously or by pseudonym with Momentis unless it is impracticable to do so or Momentis is required, by law or a court or tribunal order, to deal with identified individuals.

Changes to privacy policy

Momentis reserves the right to amend this privacy policy from time to time. Changes will be posted on the Momentis website.

Complaints

If you believe there has been a breach of the APPs or an APP Code, please contact Momentis’s Privacy Officer using the details provided below.
Momentis takes privacy complaints very seriously. If you make a complaint, Momentis will respond within 5 business days to let you know who is responsible for managing your complaint. Momentis will try to resolve your complaint within 10 business days. When this is not possible, Momentis will contact you within that time to let you know how long we will take to resolve your complaint.
Momentis will investigate your complaint and where necessary, consult with third parties about your complaint. Momentis will make a decision about your complaint and write to you to explain our decision.
Individuals can also complain directly to the Office of the Australian Privacy Commissioner. Details about how to file a complaint can be found at www.oaic.gov.au or by calling 1300 363 992.

Contact Momentis

All queries and complaints should be directed to the Momentis Privacy Officer.
Contact Name: Neo Aplin
Address: 2/82 Acland St, St Kilda VIC AUSTRALIA 3182
Telephone: +6null1 3 8null69null2 00null25
Email: hello@nullbemomentis.com

¹ Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation and political affiliation.